Refund Policy

Last updated: 15 August 2026 — Please replace this with the actual last-updated date.

This Refund Policy outlines the terms and conditions for refunds on GTV Television products and services. Please read this policy carefully before making a purchase.

IPTV Subscriptions

Due to the nature of digital services, we review refund requests on a case-by-case basis. If you experience a technical issue with your service that we are unable to resolve, please contact our support team in the first instance.

• Refund requests must be submitted via a support ticket through the WHMCS portal
• Requests should include your order details and a description of the issue
• Refunds are considered where a service fault is confirmed and cannot be resolved

Hardware / Physical Products

For hardware products purchased through GTV Television:

• Faulty or damaged items should be reported within a reasonable timeframe of receipt
• Returns of hardware are subject to agreement — please contact us before returning any item
• Items must be in original condition where applicable

Bundles

Refund eligibility for bundle purchases (device + subscription) will be assessed based on the components involved, with hardware and subscription terms applied separately where appropriate.

How to Request a Refund

To request a refund, please:

• Login to your account at billing.geetelevision.com
• Open a support ticket and select "Billing" as the department
• Include your order number, the product concerned, and your reason for the refund request

Processing Time

Approved refunds will be processed within a reasonable timeframe. The time for funds to appear in your account may vary depending on your payment method.

Contact

For questions about this Refund Policy, please contact us or open a support ticket.